Terms and Conditions

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💬 Quote Validity

This service quote is valid for eight (8) calendar days from the date issued.

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💳 Deposit & Payment

• A 20% non-refundable deposit is required at booking to secure your appointment.
• The remaining balance is due immediately upon service completion.
• For jobs over $250, a 50% progress payment will be collected during the appointment while cleaners are on-site.
• If payment is not received by 8:00 PM on the day of service, the card on file may be charged.
• Late payments may incur a 2% daily fee on the outstanding balance.

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🔁 Rescheduling & Cancellation

• Appointments may be rescheduled at no charge with at least 24 hours’ notice.
• Same-day rescheduling will incur a $25 fee, due before the appointment is rebooked.
• Same-day cancellations will result in a $75 fee.
• All deposits are strictly non-refundable. Rescheduling is encouraged to avoid deposit loss.

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💲 Pricing Adjustments

Pricing is based on information provided during booking and may be adjusted if:

• Additional rooms or square footage are discovered
• Property condition differs significantly from what was described

Any changes will be communicated in advance, and clients agree to pay the final adjusted total.

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🚫 Service Scope & Limitations

Unless otherwise quoted, the following services are excluded:

• Wall/baseboard stain removal
• Trash removal beyond the driveway or junk haul-away
• Biohazard cleanup (e.g., human/animal waste)
• Mold, pest, or grout remediation
• Interior cleaning of laundry machines, microwave hoods
• Garage/porch sweeping or mopping
• Moving appliances to clean behind them
• Guaranteed stain removal after post-construction work

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📸 Photo & Walkthrough Policy

• Deposit grants Maid of the Day permission to take before-and-after photos for quality assurance.
• A walkthrough is completed post-service to confirm satisfaction.
• Once approved, service is deemed final and non-refundable.

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🧽 Service Deficiencies

• Service deficiencies are resolved via re-cleaning only.
• Any concerns must be submitted within 24 hours, supported by photo evidence.
• Refunds are not offered in place of re-cleaning.

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📝 Agreement Confirmation

Submission of deposit or final payment confirms acceptance of the above Terms and Conditions.